Store Policies

Accepted Methods of Payment. We accept PayPal.

Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time.

FREE SHIPPING:  Shipping Methods and Prices. Merchandise will be shipped using UPS Ground Service. In addition, some items may be shipped directly from the manufacturer to customers.  If you wish to order more than 1 of any product, please email us for the free shipping price break for multiple orders. We offer free shipping only to US States, not including Alaska and Hawaii.  If you live in Alaska and Hawaii, please let us know, since we'll need to quote you the net cost factoring in the shipping cost to your location.

Order Cancellation. If you have already placed an Order and request cancellation of the transaction, please submit your request to support@MyCampingTentsandMore.com.

IMPORTANT: When submitting a cancellation request, please indicate your Order Number and reason for cancellation. If your merchandise has not already shipped, we will promptly cancel the order (during normal business hours) and issue a transaction refund. 

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Return Policy:

Manufacturer's Defect. We are not a warranty repair shop, therefore, we cannot accept returns due to defective material or workmanship caused by the manufacturer. Please contact the manufacturer first. Questions please email support@MyCampingTentsandMore.com.

Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds. You must email the refund request to support@mycampingtentsandmore.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.

If you placed an order, but were shipped the incorrect item:

Email support@MyCampingTentsandMore.com and request a Return Authorization Number. We will email or mail a UPS return Label to you to send it back. Once the incorrect item is received back, we will ship out the correct item. Ground shipping will be used for all returns.

Make sure to send:

• All original contents (product, manuals, instructions, etc.).
• Original packaging
• Copy of the original invoice or packing slip
  
• Enclose a brief letter of explanation
  
• No CODs accepted
  

 Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.